Mission

ESD SERVICE target is to repair, warranty and out of warranty products of telecommunications, electronics, IT & C, personal care products: mobile phones, tablets, telephones, smartwatches, smart TVs, video cameras, Android cameras, sound systems, professional displays digital signage, notebook, Ultrabook, laptops, printers, refrigerators, air conditioning units , vacuum cleaners, electric hobs and gas, microwaves, washing machines, blender, steam irons, Avent baby range or personal care products, espressos and more.

We have imposed on the Romanian market through fast and high quality service repair, dedicated to consumers and producers for electronic professional and end user equipment. Our target is customer satisfaction.

Monthly volumes of over 20,000 rolling equipment can demonstrate we have the best practices in the field because:

  • we do quick repairs;
  • we are authorized to service directly by manufacturers and at their quality standards;
  • we have customer support service;
  • we provide 100% percent transparency to our clients .
Values

INTEGRITY - we support our customers and manufacturers that have licensed us and we are literally transparent with the repairs we make.

FLEXIBILITY - We understand the need of quick repair and we are rapid in equipment repairs, with a dedicated fast repair program.

READINESS - we have call center support 6 out of 7 days, one hour mobile equipment repair, at least 2 hours to respond to a request and 24 hours to an e-mail. We have solutions for all malfunctions occurred to mobile equipment, electronics and appliances.

CAPACITY – over 100 qualified and certified technicians, latest generation equipment and tools for each process in the field of repair: diagnosis, repair, software check, software installation, and software and hardware quality repair check, storage and transport.

Vision

ESD SERVICE ESD Service aims to reach in the coming years as the market leader in the field of repairs by::

  • excellent repair process;
  • excellence in customer treatment;
  • maintain optimal level for user’s satisfaction of mobile equipment and electronics.

ESD SERVICE wants to attract new partners, equipment manufacturers, to develop and grow along their customers' loyalty and trust towards the brand..