HUB Logistic

ESD Service has a dedicated logistics hub servicing its’ entire network.

It has a storage capacity of 9600 cubic meters, Eco Firendly Certified, and meets the requirements of:


  • Service Reception and storage;
  • Reception, storage and shipping parts;
  • Register and shipment for repaired products, shipments from users;
  • Logistic hubs in all ESD Service locations

Proprietary Fleet

  • 2 transport vehicles for products transportation;
  • 7 cars for repairs on filed interventions, residential or corporate;
  • 6 counties coverage;
  • contract with top carriers for pickup and delivery to retailers, end users, other business partners, nationally and internationally
  • fleet nationwide coverage for major interventions or with a high degree of difficulty

Features

At ESD Service we are proud that we are Authorized directly by manufacturers as Service Partners.
  • Art equipment and tools;
  • Communications infrastructure and professional call center;
  • Internally developed software infrastructure, customized for our field of activity;
  • Professional hardware Infrastructure;
  • Disaster & Recovery Systems implemented.

Experts

  • 85 technical engineers in the field of repairs: mobile phones, tablets, TVs, home appliances, other electronic equipment;
  • 19 seniors in the field of logisitics and delivery;
  • 7 field engineers;
  • 4 transportation drivers;
  • 10 all center agents for customer service and sales;
  • Over 15 reception agents in ESD locations

Certifications

  • SO: Total Quality Management, Environment Management, Occupational Health and Safety Management.
  • Samsung: “Best Practice and Best Result in Europe”.
  • Producers: Certifications of expertise in repairing communication equipment, electronics and home appliance.